Terms and Conditions

Please read these terms of use carefully before using this website. Using this Website indicates that you accept these terms and conditions of use.

If you do not accept these terms, do not use this Website.





The Web site is owned and offered by Homegenies Limited, a UK Limited Liability company whose registered office address is 32 Long Causeway, Adel, Leeds, Ls168eq




Access and use of the Web site is subject to these Terms and Conditions and all applicable laws, statutes, and regulations. These Terms and Conditions may be amended from time to time without further notice by updating this posting. Access to the Web site by you will constitute your acceptance of these Terms and conditions and any applicable revisions.



You agree not to use the Web site or the Content to:

(i) restrict or inhibit others from using and enjoying the Web site;

(ii) gain unauthorised access to other accounts on the Web site, or other computer systems or networks;

(iii) store, collect or disclose any information except as strictly necessary to use the Web site; or

(iv) impersonate or otherwise misrepresent any person or entity, or make false or misleading indications of origin or fact.


You agree not to use the Web site or the Content to transmit or upload:

(i) unauthorized advertising, promotional materials, junk mail, “spam,” chain letters or

(ii) any other form of unauthorized solicitation;

(iii) any material that violates or infringes the rights of third parties;

(iv) any virus or any programs or component designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment;

(v) any material that is unlawful, threatening, abusive, harmful, harassing, defamatory, tortious, hateful, racially, ethnically or otherwise objectionable, obscene, sexually explicit or indecent.


Without limiting the foregoing, you agree to comply with all applicable laws, rules and regulations that apply to your use of the Website. You, and Homegenies Limited, shall be responsible for ensuring that your use of the Web site and Content does not constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law, regulation or ordinance, including, but not limited to, UK law regarding the transmission of technical data.


You agree to obey the requirements, procedures and policies of computer systems connected to the Website. Homegenies Limited shall have the right, but not the obligation, to monitor or review your conduct on the Web site.



Your submission of personal information to Homegenies Limited constitutes your acceptance of all the terms of the Privacy Policy.




In consideration of your use of the Web site, you represent that you are at least 18 years of age, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, and you agree to provide accurate and complete information about yourself as requested in any order or account registration form. The Website may only be used by individuals who can form legally binding contracts under applicable law.




Items in your shopping basket will reflect the most recent price displayed on the item's product detail page. Prices are frequently updated to adjust for different sales, limited pricing, and other discounting. Therefore, prices on the product detail page and in your basket may change after such updates to reflect the current prices. Placing items in your basket does not reserve the current prices shown at that time, and prices are reserved only by placing an order. From time to time, despite our efforts, a small number of the items in our catalogue may be mispriced. Please note that such errors or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, Homegenies Ltd will take one of the following options:

(i) If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item; or

(II) if an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We apologize for any inconvenience. If you are not satisfied with your purchase due to any errors or inaccuracies, you may return it in accordance with our Returns, Refund and Cancellation Policy.




This Web site and all content, functions, materials and information made available on or accessed through this Web site, are provided "as is," without any warranty of any kind. Without limiting the foregoing, to the fullest extent permissible by law, Homegenies Ltd and its subsidiaries and affiliates

(a) make no representation or warranties of any kind whatsoever

(i) regarding the Web site, the content, or any other materials, information and functions made accessible by or accessed through this Web site, for any products or services or hypertext links to third parties, or for any breach of security associated with the transmission of sensitive information through the site or associated materials or any linked site; or

(ii) that the materials on this Web site conform to your local laws;

(b) hereby disclaim any and all warranties, whether express, implied or statutory, including, without limitation, any warranties of title, non-infringement, merchantability and fitness for a particular purpose. Without limiting any of the foregoing, Homegenies Ltd makes no warranties or representations as to the accuracy or completeness of this Web site, the content, or any other materials, information or functions made accessible by or accessed through this Web site. The above limitations may not apply to you, to the extent that applicable law may not allow the exclusion of implied warranties. Homegenies Ltd may change the Web site at any time, including without limitation to the products and prices described in the site, but does not assume any responsibility to update it.


To the fullest extent permissible by law, Homegenies Ltd shall not be responsible or liable to you or any third parties claiming through or under you under any circumstances for any lost profits, lost data, equipment downtime, or for any indirect, consequential, special, or exemplary damages or losses, arising out of your access, use or inability to use this Web site or any content, including but not limited to interruptions or delays in transmission, regardless of the type of claim or the nature of the cause of action, even if Homegenies Ltd has been advised of the possibility of damage or loss. If you are dissatisfied with the Web site, do not agree with any part of this agreement, or have any other dispute or claim with or against Homegenies Ltd related to the Web site or any content, your sole and exclusive remedy is to discontinue use of the Web site. The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy, and to the extent applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, the foregoing limitation may not apply to you. You acknowledge and agree that in the absence of this limitation of liability these terms of use would be materially different or you would not be granted access to the Web site.




You shall indemnify, defend and hold harmless Homegenies Ltd, its officers, directors, shareholders, employees, agents and representatives against all liability, demands, claims, costs, losses, damages, recoveries, settlements and expenses including without limitation interest, penalties, legal fees, accounting fees, and expert witness fees arising out of or related to (i) your use of the Web site or the Content and (ii) any breach or non-compliance by you of these Terms of Use. Homegenies Ltd shall have the right at its own expense, but not the obligation, to assume the exclusive defence and control of any matter subject to indemnification by you, and you shall not in any event settle any matter without the prior written consent of Homegenies Ltd.

Homegenies Ltd reserves the right to seek all remedies available at law or in equity for violations of these Terms of Use, including the right to block access from a particular internet address to the Website.







If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to sales@homegenies.co.uk with a Subject heading of “Order Cancellation”. Please include your Order ID number in this email.

If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.

If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.



We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:

* You must inform us of your intention to return the goods to us in writing within 7 days of receiving the goods by sending an email to sales@homegenies.co.uk with a Subject heading of “Order Return”. Please include your Order ID in this email, and clearly state your reasons (if any) for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.

* You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return. We will provide you with a Returns Form with a unique Returns Number when we have completed this process with you. You must complete and sign this Returns Form and include it with the package you return to us.

* You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to an address that we will give you. Goods should not be returned to the registered address unless we specifically ask you to do so. If goods are sent to the registered address without our instruction and we have to forward them onto the correct address then we will deduct the cost of this from the amount due to you.

* We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail.

* You must return the goods unused.

* All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.




Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge.

Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only. The original delivery charge will not be refunded.

In no circumstances will you be refunded your cost of delivering the returned goods to us.

Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.

Your refund will be applied to the credit/debit card used to make the transaction within 24hrs of our acceptance of your returned goods.